Staci D’Aguanno, Client Happiness Manager
Staci is what might traditionally be called a Client Services Director. But we much prefer Client Happiness Manager, since her job is to manage Castelazo Marketing’s projects and ensure that our clients are getting more than they expect, when they expect it.
Q&A with Staci
When you were 8, what did you want to be when you grew up?
A psychologist working with serial killers. I blame it on being raised by an attorney and a social worker; stories at the dinner table were odd, to say the least.
Now what do you want to be when you grow up?
I want to be happy, working in a job that fulfills me – so hanging out where I am at Castelazo Marketing.
What is your proudest accomplishment (in life) to date?
Raising my girls to be happy, independent and strong-willed little people. They are already smarter than me so, at this point, all I can do is hope to keep up.
What gets you out of bed and in to work in the morning?
Because every day is interesting and I learn something new.
In 3 words…
How Staci describes herself: Organized, logical, determined
How Molly describes Staci: Resourceful, intuitive, independent
How Michaella describes Staci: Organized, driven, caring
How long have you worked for Castelazo Marketing?
Three and a half years
What do you like best about working for Castelazo Marketing?
That I feel like a valued member of a team and I am getting to be part of the evolution of something amazing. And the fact that I live five minutes from the office.
What is the value you create for Castelazo Marketing, and for our clients?
As the Client Happiness Manager, I am a reliable voice within the company for clients to turn to with questions. I respond quickly and efficiently to concerns, putting clients at ease. I manage projects so that clients receive their work in a timely manner while Michaella, hopefully, doesn’t feel overwhelmed. I also handle the billing (and getting paid is always important!).
How does your past experience help you in the work you do for Castelazo Marketing?
Before coming to work at Castelazo Marketing, I worked in social services and the non-profit sector. I worked with Alzheimer’s disease patients and their families; having experience working with people who are dealing with end-of-life issues and the slow deterioration and loss of loved ones made me a more caring, patient person. Plus, working for non-profits gave me a deep understanding of the importance of finding creative, innovative ways to do more with less.
Where do you see yourself in 5 years?
Working at Castelazo Marketing managing multiple clients and helping Molly stay sane.
Where do you see Castelazo Marketing in 5 years?
Having substantially grown our base of clients in the technology field who need great content at a reasonable cost.
Connect with Staci